How to tell if your antivirus software is causing software problems

Info Exchange. Stay Informed. Stay Connected.

by Lyn Landon | Feb 7, 2017 | Antivirus updates

How does all this work?

Most computers come with antivirus (AV) software these days. It helps protect your computer and your data from being manipulated or stolen, and protects you from malicious attacks.

Antivirus software, as a rule, has to be strict about what it allows and doesn’t allow in order to stop questionable programs from getting a foothold. This can sometimes cause problems with your other software, because your antivirus may determine that a file used by another program is dangerous. If it deletes or quarantines the file, your software may stop working.

Monsoon Marketplace requires some special exceptions in antivirus software because it runs as a service (the Monsoon Worker and Monsoon Server services), and because it needs your computer’s firewall to be open in order to communicate with your markets and local workstations.

My Monsoon software just updated, and now nothing is working

If you recently got an update to your Monsoon Marketplace software, you may need to re-allow the Monsoon services and Monsoon executable files from your antivirus software. Depending on which AV software you use, you’ll need to add an exception for the Monsoon files, or remove them from quarantine and allow them to run.

If Monsoon doesn’t allow you to log in, or just spins while loading the splash screen, it’s a good indicator that you may need to check your AV software to see if it’s deleted or quarantined the Monsoon files.

Another thing to check is your firewall software. Be sure to allow Monsoon through the firewall so it can connect with the markets to receive and process orders.

If you’re still having trouble, let us know.

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