Info Exchange
Solution Central Shutting Down March 30th
What is happening? Beginning on March 30, 2017, Monsoon will be shutting down Solution Central. What does this mean for you? If you are currently purchasing hardware, accessories, or shipping supplies through Solution Central, you will no longer be able to do so after March 29th. What do you need to do? If you’re running
Important update information—SQL Server 2012 support ends in July, 2017
What is happening? Beginning in July this year, Microsoft will no longer support SQL Server 2012. SQL Server is the database software used by Monsoon Marketplace servers, as well as many other applications. What does this mean for you? If you are using SQL Server 2012 or and older version (2008, 2005) on your Monsoon
eBay will no longer allow active content in listings beginning June, 2017 [Updated]
  [UPDATED 3/1/2017] eBay will begin emailing merchants next week regarding active content, so if your listings contain active content, keep an eye out for an email from eBay with next steps. See below for original post. by Lyn Landon | Sep 13, 2016 | active content ebay listing templates What is the change? eBay
Amazon US and Amazon Canada are experiencing technical issues [Updated]
  [Updated 3/1/2017] Amazon states they have corrected the issue from yesterday. Feeds should be processing into Monsoon now.   Amazon US and Amazon Canada are currently experiencing technical issues. This includes the ability to generate order reports which Monsoon requires to receive orders. Until this issue has been resolved new orders will not come in
Monsoon Webscan server issue [Resolved]
by Client Services | February 23, 2017 | Webscan Monsoon Marketplace Our Support team identified an issue with the Monsoon Webscan server today.  Our Engineering team has resolved the issue and the Webscan service is back up. We apologize for any inconvenience this has caused you. If you have any questions, our Support Team is here to
Amazon CA to allow BMVD sellers to set rates in May, and fee changes on the way
Beginning on May 1st, 2017, Amazon will allow Amazon CA sellers of books, music, video, and DVDs (BMVD) to set their own shipping prices for Standard delivery and set different shipping prices by region for Expedited, Two-Day, or International delivery. Buy Box changes are in the works for summer, and variable closing fees and referral
What's new in Monsoon Marketplace 4.45?
A new month, and a new update! This release has some great new features, support for Amazon services, and everyone’s favorite—bug fixes. It will begin rolling out in the next couple of weeks. We’ve added a new Seller Account Info section to your Amazon settings. Now you can change your seller account information from Monsoon,
[Updated] Outage notice - Alibris order FTP is down
Updated 9:00AM The outage has been resolved and your Alibris orders should now be processing as expected. Thanks for your patience. Posted at 7:24AM The Alibris FTP order service is currently down. Monsoon Marketplace will be unable to retrieve Alibris orders until the issue is resolved by Alibris. We’ve notified them of the outage. We
Amazon Marketplace account upgrade — what are you waiting for?
Amazon offers the Selling on Amazon account update for all Amazon Marketplace sellers. This account type can make use of a host of great new features that Amazon is rolling out this year. What is Selling on Amazon? Selling on Amazon is the account type that all new sellers begin with, and that older account
How to tell if your antivirus software is causing software problems
How does all this work? Most computers come with antivirus (AV) software these days. It helps protect your computer and your data from being manipulated or stolen, and protects you from malicious attacks. Antivirus software, as a rule, has to be strict about what it allows and doesn’t allow in order to stop questionable programs

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