Info Exchange
Monsoon Webscan server issue [Resolved]
by Client Services | February 23, 2017 | Webscan Monsoon Marketplace Our Support team identified an issue with the Monsoon Webscan server today.  Our Engineering team has resolved the issue and the Webscan service is back up. We apologize for any inconvenience this has caused you. If you have any questions, our Support Team is here to
Amazon CA to allow BMVD sellers to set rates in May, and fee changes on the way
Beginning on May 1st, 2017, Amazon will allow Amazon CA sellers of books, music, video, and DVDs (BMVD) to set their own shipping prices for Standard delivery and set different shipping prices by region for Expedited, Two-Day, or International delivery. Buy Box changes are in the works for summer, and variable closing fees and referral
What's new in Monsoon Marketplace 4.45?
A new month, and a new update! This release has some great new features, support for Amazon services, and everyone’s favorite—bug fixes. It will begin rolling out in the next couple of weeks. We’ve added a new Seller Account Info section to your Amazon settings. Now you can change your seller account information from Monsoon,
[Updated] Outage notice - Alibris order FTP is down
Updated 9:00AM The outage has been resolved and your Alibris orders should now be processing as expected. Thanks for your patience. Posted at 7:24AM The Alibris FTP order service is currently down. Monsoon Marketplace will be unable to retrieve Alibris orders until the issue is resolved by Alibris. We’ve notified them of the outage. We
Amazon Marketplace account upgrade — what are you waiting for?
Amazon offers the Selling on Amazon account update for all Amazon Marketplace sellers. This account type can make use of a host of great new features that Amazon is rolling out this year. What is Selling on Amazon? Selling on Amazon is the account type that all new sellers begin with, and that older account
How to tell if your antivirus software is causing software problems
How does all this work? Most computers come with antivirus (AV) software these days. It helps protect your computer and your data from being manipulated or stolen, and protects you from malicious attacks. Antivirus software, as a rule, has to be strict about what it allows and doesn’t allow in order to stop questionable programs
Amazon Ship by Region - How to get started
Amazon now offers their Ship by Region service, and Monsoon Marketplace lets you take advantage of some great new shipping pricing and shipment timing options. What is Amazon Ship by Region? The Ship by Region feature allows you to set region-specific shipping rates and times for your items. You can opt to charge more for
[Updated] Amazon US and Amazon Canada not generating order reports
Updated 2/6/2017 The issue has been resolved. If you’re still having problems with orders, please contact Support. [Updated 2/3/2017] We still do not have an ETA from Amazon for fixing this issue. Some customers are not affected, and it seems to be specific to the US and Canada. We’ll continue to update as we have
Amazon will require sellers to have Professional selling plan to use MWS in February, 2017
Amazon recently sent out a notification that they will require sellers to have a Professional selling plan in order to use the MWS API. This change goes into effect on February 10th, 2017. What does this mean for you? Amazon Marketplace Web Service, or MWS, is what Monsoon Marketplace uses to communicate with the Amazon
[Updated] eBay UK image issue may cause problems when trying to relist items
UPDATED 1/26/2017 eBay has informed us that this issue will not be fixed until the middle of this year. They have not provided a firm date at this time. We’ll continue to update this post when we have more information. UPDATED 1/3/2017 eBay has said they are working on this issue, and hope to have



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